How can we help?

Please expect that our team will process your return within 7-10 business days.

Refunds: After your return package is delivered to our distribution center and has been processed, any returned item(s) cost will be issued to the original method of payment used when placing the order with us. This can take 3-5 business days to process.

Exchanges: Exchanges can be made for the same product in a different size/color. If the item you've requested is out of stock or a product of higher value is being requested, a refund will be issued for the item(s) returned

We want you to love the pieces you've received just as much as we love creating them. However, if for any reason your order doesn't work out as planned, we have a 30-day return window to ship return requests to us. Our 30-day warranty We have a 30-day return window for all items on our site (excluding items discounted 50% or more). This return window begins once your package has been delivered to you.


In the unlikely event that you've received an incorrect item, are missing an item from your order, or an item is damaged in any way, please submit a ticket to our Support Team! (Failure to notify our Support Team of this prior to shipment will cause your item to be subject to our Returns Policy along with any costs that may be associated with a denied return.)


Return standards and conditions

We gladly accept returns for both refunds and exchanges!

Exchanges can only be requested for the same item in alternate sizes or colors. If your exchange cannot be completed due to unavailable stock or a different item is requested, a refund will be issued.

- Items must be unwashed and not put through a dryer.
- Items covered in animal/human hair are subject to denial.
- Items covered in glitter, powder, skin cells, or other matter are subject to denial.
- Items with piling may be subject to denial.
- Items with strong odors or smells like smoke, cologne, detergent, scented sprays, body odor, etc., will not be accepted.
- Items with markings or other stains (such as deodorant) will not be accepted.


We cannot accept returns (including issuing refunds) or exchanges on any water bottles, face masks, underwear, or socks for hygiene reasons. 

Many (but not all) of our items include tags. Please ensure these tags are attached, or your return will be subject to denial.


At this time, we do not offer prepaid return labels. If you are interested in a return, please use the links below for our instructions for self-shipping using the courier of your choice.


If you are returning your entire order, please note that the original shipping costs will not be refunded.
Any returns that are delivered outside of 45 days of the delivery date of your order may be subject to denial.

Please contact our support team if your return is delayed unexpectedly. If your return is denied, we will notify you via email. Your order will then be reshipped to you within 4-7 business days.

UK Residents: Can sale items be returned? Any items with a discount of 50% or more are eligible to be returned within 14 days once the order has been delivered to you. After 14 days have passed, these items are considered final sale and are no longer eligible for returns or exchanges. 

Before Returning Your Item(s)

Prior to sending your item(s) back, please ensure you have read our Returns Policy for product terms and conditions.

Return Package Instructions

Please include your packing slip or a note with the following information:

• 6-digit order number ending with "EU"

• First and last name on the order

• Email address associated with the order

• Instructions indicating whether you prefer a refund or an exchange

• For exchanges:

  • Specify the color and size of the requested item

  • Items can only be exchanged for an identical item in a different color or size

Important Notes:

• We cannot exchange products for a higher-value item than the one being returned.

• If we are unable to fulfill your exchange request due to insufficient stock, a refund will be issued instead.

• Alphalete is not responsible for return packages that are lost in transit. We recommend using a tracked shipping method to ensure delivery to our Returns Center

Return Addresses

For Postal Services (UK & EU):

Alphalete Athletics
PO Box 10621
Mansfield
Notts NG18 9JR

For Couriers (DHL, FedEx, Evri, etc.) – Cannot Ship to a PO Box (UK & EU):

Alphalete Returns
Adamsway
Mansfield
Nottinghamshire NG18 4FW

Before Returning Your Item(s)

Before sending your item(s) back, please ensure you have reviewed our Returns Policy for product terms and conditions.

Return Package Instructions

When returning your package, please include your packing slip or a note with the following details:

• 6-digit order number ending with "EU"

• First and last name associated with the order

• Email address used for the order

• Instructions specifying whether you are requesting a refund or an exchange

• For exchanges:

  • Indicate the color and size of the requested item

  • Items can only be exchanged for an identical item in a different color or size

Important Notes:

• We are unable to exchange products for a higher-value item than the one being returned.

• If your requested exchange cannot be fulfilled due to insufficient stock, we will issue a refund for the returned item instead.

• Alphalete is not responsible for return packages that are lost in transit. We strongly recommend using a tracked shipping method to ensure successful delivery to our Returns Center.

Return Addresses

Bukarester Str. 11, 93055

Rugensburg, Germany

90-Day Warranty Policy

We offer a 90-day Warranty for all items purchased on our site! The warranty begins once your package has been delivered. This policy has been in effect since April 16, 2022. Items deemed defective by the manufacturer or damaged within the policy timeframe are covered.

If you have received an incorrect item, are missing an item, or your item is damaged, please submit a ticket to our Support Team as soon as possible.

Failure to report any damaged or defective items may result in your item being subject to our Returns Policy, including any costs associated with a denied return.

What Is Considered Defective or Damaged?

We stand behind the quality of our pieces. If you experience any of the following issues, they may be covered under our warranty policy:

• Holes

• Rips/Tears

• Logo/Label Issues

• Manufacturing Errors

• Missing Features

• Other one-of-a-kind instances as deemed by our Support Team

Dye Process Disclaimer

All of our pieces undergo a dip-dyeing process to achieve Alphalete’s exclusive color palettes. Due to this process, please note:

• The various dyes may slightly alter the fit or feel of the material.

• Compression and stretch may vary between colors of the same style.

• Items in the same color may have slight shade variations across different fabrics (e.g., a seamless legging vs. a bra from a different collection).

Color Variations

• Some product descriptions may mention possible color variations.

• The combination of pigments used to create each color may cause slight differences in appearance under different lighting conditions.

• While we strive to display colors as accurately as possible, items shown in studio lighting may appear slightly different in indoor or natural lighting.

• We are not responsible for discrepancies caused by screen settings or device display customizations.

Sheerness & Care Guide

Sheerness

• Some pieces may include sheerness at full stretch, as noted in their product descriptions.

• Sheerness is not considered a defect, so please return any unwanted items due to sheerness within the returns timeframe.

Care Guide

• Each product page includes specific care instructions for that item.

• Failure to follow the care guide may void the Warranty Policy.

Are Sale Items Covered Under the Warranty Policy?

• Yes! Items purchased directly from Alphalete Athletics are covered under our 90-day Warranty Policy, including discounted and final sale pieces.

• Please note: Items discounted at 50% or more are considered final sale and are ineligible for returns, refunds, or exchanges.

We understand that mistakes can happen in the excitement of placing an order! If your order has not yet been fulfilled for shipment, we may be able to make the following changes by request:

• Update your address

• Cancel your order

Please note:

• We cannot apply gift cards or discount codes to an order once it has been placed. We apologize for any inconvenience.

• Changes are not guaranteed before fulfillment.

If your order has already shipped and you need to update your address, please contact your shipping courier after the first scan on your order.

If you need to request any of the changes above, please submit a ticket to our Support Team

Sometimes, human error happens — but rest assured, our Support Team is ready to make it right!

If you received an incorrect item or are missing an item, please submit a ticket here with the following details:

• Order number

• The specific item(s) affected
  
  

Important Notes:

• Our Support Team requires photos of the packaging your order arrived in, as well as the items you did receive.

• You may be required to return any incorrect items back to our facility using a prepaid label.

• If an item was out of stock at the time of fulfillment, a refund will be issued to avoid any liability risks.
  
  
  

If you did not receive an email notification about an out-of-stock item but notice it was missing from your shipment confirmation email, please contact our Support Team for assistance!

Order confirmations are typically sent within 15 minutes of placing your order. If you haven’t received yours, we recommend checking your spam or junk mail folder, as our emails can sometimes end up there. Still no luck? No worries—we’re here to help! Just reach out to our Support Team by submitting a ticket, and we’ll make sure you get the details you need.

Before reaching out, please check your order confirmation email! Your estimated fulfillment time frame can be found there.

Fulfillment Time Frame

• Standard processing time: 5-7 working days

• High-volume events (e.g., Black Friday, Birthday Sale): 10-15 working days
  
  

Once your order is packed, it will be picked up by the shipping courier, and you will receive an email notification with your tracking number.

Courier Contacts:

If you experience delays after your order has shipped, please contact the courier directly:

• Parcel Force: 0344 800 4466

• DHL: 0844 248 0844

• DPD/DPP: 01805 373 200

• Hermes: 0330 808 5456

Important Notice Regarding Courier Delays

Once your order has been fulfilled and handed off to the courier, any delays in transit are beyond our control. We appreciate your patience and understanding as your package makes its way to you!

Don't stress! We suggest double checking around your property, mailbox, front desk/locker area, and with neighbors first. If there's no sign of your package, it is recommended by the couriers we use to wait an additional 5 business days for delivery.

It is very common for packages to be delivered a few days after initially being marked as delivered. If you have waited these extra days, or would like further assistance looking into your package's delivery, please contact our Support Team!

Forwarding Addresses We strongly discourage and prohibit the use of forwarding addresses on our websites.
At this time, our UK warehouse provides "Rest of the world" shipping; these locations can be seen at checkout.

If a forwarding address in use is detected, your order is subject to immediate cancellation. We highly recommend using a true residential address, as our UK warehouse caters to shipping to the rest of the world.

Please note that Alphalete may not be held liable for lost orders that were shipped to a forwarding address. For more information on this matter please contact our support team!

If you’ve received your shipping confirmation email, your order is on its way! Below is a breakdown of tracking number formats and where to track your package.

Tracking Number Identifications

• DHL tracking numbers begin with GM, LX, or RX.

• DPD/DPP tracking numbers begin with RS. These packages are transferred to your local courier for final delivery. For updates after the transfer, please contact your local courier.

• DX tracking numbers vary in length and can contain both numbers and letters.

• Parcelforce tracking numbers can be 9, 11, 13, 14, 16, or 21 characters long and may include both numbers and letters.

Your tracking number can always be found in your shipping confirmation email once your order has been fulfilled.

Need More Help?

Our Support Team is here for you! Submit a ticket here for further assistance.

If your package has made a U-turn, don't worry!

Orders may be returned for a variety of reasons (an incomplete address, failed delivery attempt, unpaid duties, etc.). Whatever the reason may be, we can address the issue once your package has arrived at our warehouse.

Our Support Team will send you an email after to verify your address, and have your package reshipped as quickly as possible. If you'd rather, we can issue a refund instead (please note that if you opt for a refund, we cannot reimburse the original shipping costs).

Want to contact our Support Team first? Just send a ticket our way!

Orders placed on our UK website and shipped outside the United Kingdom may be subject to import fees and taxes based on the retail value of the package.

• These fees are not charged by Alphalete and are beyond our control. We are not held liable to pay any customs charges you may receive. 

• If you have questions regarding these charges, or want to know what to expect when your package arrives, we recommend contacting your local customs office or the courier that billed you directly.
  
  

EU Countries

The following countries are within the European Union (EU):
Austria • Belgium • Bulgaria • Croatia • Republic of Cyprus • Czech Republic • Denmark • Estonia • Finland • France • Germany • Greece •  Hungary •  Ireland • Italy • Latvia • Lithuania • Luxembourg • Malta • Netherlands • Poland • Portugal •  Romania • Slovakia • Slovenia • Spain • Sweden

We accept the following payment methods:

• Visa

• MasterCard

• American Express

• Discover

• PayPal

• Alphalete Athletics Gift Cards

• Apple Pay

Important Notice About Visa Gift Cards

We do not recommend using a Visa Gift Card at checkout. If a return, exchange, or refund is needed, the funds will automatically be credited back to the original payment method.

If the Visa Gift Card has been disposed of after use, Alphalete cannot retrieve the funds. It is the customer's responsibility to keep the original card until the order is finalized.

Absolutely! There are no restrictions whatsoever. Please note we are unable to apply gift cards and discount codes to an order once it is placed, we apologize for any inconvenience.

If you paid fully with a gift card: The amount will be returned to the same gift card you originally used after your refund is processed.


If you paid partially with a gift card: The amount will be returned to the gift card used on the order first. Any remaining amount will then be issued to the other form of payment used on the order.


If you no longer have that gift card code or have additional questions, please contact our Support Team.

If you have received or purchased a gift card from one site, it can only be used on that particular site.

For example, if you've purchased or received a gift card from alphaleteathletics.com, it can only be used on that website (our US site). It will not be valid on alphaleteathletics.ca or alphalete.uk. Please note we are unable to apply gift cards and discount codes to an order once it is placed, we apologize for any inconvenience.

Be sure that you are shopping in the correct store!

For example, if your gift card was purchased through our UK store, it can only be used on the UK website.

You'll also want to double-check that your gift card's code is copied and pasted exactly as shown — no extra spaces or characters. Hopefully one of these tips did the trick, but if your gift card is still not working, contact our Support Team so they can give you a hand!

Athlete and Affiliate Codes: Our Athlete and Affiliate Codes are a way to show us how much you support your favorite members of our team as well as enjoy 10% off your order!


Please note that we are unable to apply an athlete/affiliate code, discount, or reimburse this percentage for an existing order.


Discount codes: We offer a 10% discount to our first responders, military personnel, and students through the identity verification program offered by VerifyPass. You can find their data protection policy here. Click here to receive your discount!

Alphalete is not a brand, it’s not a product line, and it’s most certainly not a supremely fitted Performance Tee (although we are known to make those exceptionally well).

Alphalete is a group of people. People with a relentless focus on making small, incremental improvements each and every day.

Since day one, our Mission Statement has pushed us to innovate and grow. Our focus has always been to bring value to our community, to lift someone’s spirits, and to always listen to feedback in our pursuit to become the best that we can be.

We do this by always keeping our values at the forefront of everything we do, encouraging people to never stop developing themselves, to keep an open mind to what tomorrow may bring, and most importantly, to do what they say they are going to do when they say they're going to do it.

If you're ready to embrace these core values, continue tagging us in all photos, reels, & more! @alphalete, @alphaleteathletics, & #alphalete so our Athlete Managers can keep an eye out!

The official dates are set! Visit the Summer Shredding website for all of the details. 🐺

If there's an item you have your eye on, we recommend signing up for the newsletter at the bottom of our homepage. We'll send you a notification when products come back in stock, and about new launches that are coming up. That's it — no spam ever!

If you need a hand, our Support Team is ready to assist you! Please submit a ticket here with all relevant details, and we'll get back to you as soon as possible.

Response Time

• We typically respond within 2 business days or less. These timeframes may extend during peak sale periods.

• If you’ve already contacted our Support Team and haven’t heard back yet, click here for further assistance.
  
  

Support Team Hours of Operation

Monday–Friday: 9 AM – 5 PM CST
Holiday Exceptions (Closed On):

• Christmas Eve

• Christmas Day

• New Year’s Day

• New Year's Eve

• Thanksgiving Day

• Memorial Day

• Labor Day

• Independence Day
  
  

Please note: Our team is based in Texas, USA

Want to work out at the facility we call home? Check below for all the information you'll need. You can also visit their website or give them a call at (281) 969-7545. Alphaland Gym address: 1502 Industrial Drive Missouri City, TX 77477 United States Hours: Monday-Thursday: 5am-11pm Friday: 5am-10pm Saturday: 8am-9pm Sunday: 10am-8pm